Stenex Premium IT — specialised infrastructure & support

Enterprise-grade IT. Without the enterprise overhead.

Networking, CCTV, servers, security and day-to-day support — designed, installed and managed by one accountable partner. Your technology just works, and you get back to work.

Free on-site assessment. The report is yours to keep — whoever you choose to work with.

99.9%
Uptime target
across managed environments
15 min
Critical response
SLA-backed, in writing
24/7
Monitoring
on every managed device
002
why stenex

Why us?

The IT partner you stop worrying about.

Six commitments, standard on every engagement — contract or project.

→ 01

One accountable partner. No more “the camera guy blames the network guy” — one team owns your environment, end to end.

→ 02

Senior, certified engineers. The person who designs your system is the one who answers when it needs attention.

→ 03

Vendor-agnostic advice. We specify what your business needs — not whatever hardware carries the biggest margin.

→ 04

SLA-backed response, in writing. Critical issues get worked immediately — not “logged for Monday”.

→ 05

Fixed monthly pricing. You know what IT costs before the month starts. No surprise invoices.

→ 06

Local, on-site coverage. Remote-first for speed, on the road when it matters — people who know your site.

003
how we work

How we work.

From first assessment to fully managed — four steps, in order, with nothing left vague.

Every step ends with something in your hands: a report, a quote, a working system, a monthly summary.

1

Assess

A free on-site assessment of your network, security and infrastructure — what’s healthy, what’s a risk, and what it costs to fix.

free · no obligation
Assess — Site & infrastructure audit
// Site & infrastructure audit
2

Design

A clear proposal in plain language: what we recommend, why, and what each option costs. No jargon, no padding.

plain language · fixed quotes
Design — Costed roadmap
// Costed roadmap
3

Implement

Certified engineers install and configure with minimal disruption — evenings and weekends where needed.

certified · minimal disruption
Implement — Professional installation
// Professional installation
4

Manage

We monitor, maintain and support everything we build — with SLA-backed response and a quarterly improvement plan.

sla-backed · always on
Manage — 24/7 monitoring & support
// 24/7 monitoring & support
004
the numbers

Numbers we’re happy to be held to.

Everything measured, everything reported — in a summary you can read in three minutes.

99.9%
Uptime target

Across every environment we manage — monitored around the clock.

15 min
Critical response

Average remote response on critical issues. SLA-backed, in writing.

24/7
Always monitoring

Every managed device, network and camera — problems fixed before you notice.

1
Accountable partner

For your entire stack. One number to call, one team that owns it.

005 — Start here

Find out what your IT should be doing for you.

Free, no-obligation assessment of your network, security and infrastructure. We document everything we find — and the report is yours to keep, whoever you choose to work with.

Book a free IT assessment
006
questions

Fair questions.

Do you only work on contract, or also per project?

Both. Many clients start with a once-off project — a network refresh, CCTV install or server migration — and move to managed IT once they’ve seen how we work.

We already have an “IT guy”. Can you work alongside them?

Yes. We often handle the specialised work — networking, servers, security — while your existing IT person keeps the day-to-day. Documented handovers, no turf wars.

How fast do you respond when something breaks?

Critical issues are worked immediately, with SLA-backed response in writing. Most problems are caught by monitoring and fixed before you’d have noticed.

What does managed IT cost?

A flat monthly fee based on users and devices — not on how often things break. We quote precisely after the free assessment, and the price holds.

Which areas do you cover?

Remote support is nationwide; on-site work covers our service region. Multi-site businesses get one standard across all locations.

What happens if we leave?

Everything we build and document stays yours — passwords, diagrams, configurations. We’d rather earn the renewal than lock you in.

Stenex Premium IT — Assess. Design. Implement. Manage.

IT shouldn’t need your attention. That’s the whole point.

One accountable partner for networking, CCTV, servers, security and support — so you can run the business instead of the technology.