Last Updated Date: 09 April 2025
At STENEX (“we”, “us”, or “our”), we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, use our services, or interact with us as a marketing agency.
1. Introduction
STENEX is dedicated to ensuring the privacy and security of our clients, partners, and website visitors. By accessing or using our website and services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.
2. Information We Collect
2.1 Personal Information
When you interact with our website or contact us, we may collect personally identifiable information such as:
- Contact Details: Name, email address, phone number, and mailing address.
- Business Details: Company name, role, and industry.
- Communication Data: Information you provide through inquiries, surveys, feedback, or forms on our website.
- Payment Information: Financial information necessary to process payments for our services. All payment data is processed via third-party payment processors and is not stored directly on our servers.
2.2 Non-Personal Information
We may also collect non-identifiable information, including:
- Technical Information: IP address, browser type, device information, operating system, referring URLs, and date/time stamps.
- Usage Information: Pages visited, time spent on pages, click-through data, and interactions with our website features.
2.3 Cookies and Similar Technologies
We use cookies, web beacons, and other tracking technologies to enhance your browsing experience, analyze site traffic, and improve our services. For more detailed information about how we use cookies, please review our [Cookie Policy] (if available).
3. How We Use Your Information
We use the collected information for various purposes, including:
- Service Delivery: To provide, maintain, and improve our marketing and consulting services.
- Communication: To respond to inquiries, provide customer support, and keep you informed about our services or promotions (with your consent where required by law).
- Marketing and Analytics: To analyze website usage, optimize our content and marketing strategies, and deliver targeted advertising.
- Compliance and Legal Obligations: To comply with legal requirements, resolve disputes, and enforce our agreements.
4. Data Sharing and Disclosure
STENEX does not sell, trade, or rent your personal information to third parties. We may disclose information under the following circumstances:
- Service Providers: To trusted third-party service providers who assist us with business operations, such as website hosting, analytics, payment processing, and marketing campaigns. These parties are required to protect your data and use it only for the intended purposes.
- Legal Requirements: When required by law or in response to lawful requests (e.g., a subpoena or court order).
- Business Transfers: In connection with mergers, acquisitions, or asset sales, your information may be transferred as part of the transaction. In such cases, we will ensure that appropriate safeguards are in place to protect your data.
- Consent: With your prior consent.
5. Data Security
We implement a range of security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to safeguard your data, no method of transmission or storage is 100% secure. You are encouraged to take steps to protect your personal information online.
6. Data Retention
We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable laws and regulations. After this period, your data will be deleted or anonymized, unless further retention is required or permitted by law.
7. International Data Transfers
If you are accessing our services from outside our primary operating jurisdiction, please be aware that your information may be transferred to and maintained on servers located in different countries. We take appropriate steps to ensure that any such transfers comply with applicable legal requirements and provide a comparable level of data protection.
8. Your Rights and Choices
Depending on your jurisdiction, you may have certain rights regarding your personal data, including:
- Access: The right to request copies of your data.
- Correction: The right to update or correct inaccurate or incomplete data.
- Deletion: The right to request the deletion of your data, subject to applicable laws.
- Objection & Restriction: The right to object to or request the restriction of processing your data.
- Data Portability: The right to request that your information be transferred to another entity.
- Opt-Out: Where applicable, the right to withdraw your consent to our use of your data for direct marketing purposes.
To exercise these rights, please contact us using the details provided in the “Contact Us” section below. We may require additional information to verify your identity and will respond to your request in accordance with applicable laws.
9. Children’s Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal data from children under 13. If we become aware that we have inadvertently received personal information from a child under 13, we will take steps to delete such information promptly. If you believe we have collected information from a child under 13, please contact us immediately.
10. Links to Other Websites
Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites. We recommend reviewing the privacy policies of any third-party sites you visit to understand their practices regarding your personal data.
11. Changes to This Privacy Policy
STENEX reserves the right to update this Privacy Policy from time to time in order to reflect changes in our practices or relevant regulations. Any changes will be posted on our website along with an updated effective date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
STENEX
Email: [email protected]
Phone: +27 10 880 0123
Address: 140 Impala Ave, Amiel Park, Newcastle, KwaZulu-Natal, South Africa
